you are currently receiving CMH services, we encourage
you to communicate any concerns, disagreements or complaints
about any aspect of those services. Wanting to continue
to provide the highest quality mental health care, we
depend on your feedback to do so.
few examples of the kinds of concerns you might have
that we would like to hear about are:
believe that your current or recommended program
or service is not the right one for you.
object to the amount, frequency or intensity of
a service you are receiving or the amount, frequency
or intensity that is recommended.
your initial intake assessment is completed, you
disagree with our decision to deny further CMH
are notified by your case manager, supports coordinator,
nurse, or therapist that a service needs to be
reduced or terminated, and you feel the change
is not justified.
object to a proposed change in your Plan of Service
feel that one of the outcomes or goals in your
Plan of Service is not right for you.
you are not satisfied with the results of trying to work
things out directly with your CMH worker or when sharing
your concerns more formally with another person is your
clear preference, we encourage you to pursue your right
to access our Local Dispute Resolution/Internal Service
Appeal Process or, if eligible, the State Department
of Community Health Administrative Hearing Process (or
both). To obtain more information about these two options,
contact your CMH worker or:
2280 E. GRAND RIVER
HOWELL, MI 48843
FAX (517) 546-1300
process you choose, Community Mental Health Services
of Livingston County will ensure that it is fair, timely,
objective, accessible and understandable.