ABOUT YOUR RIGHTS

When you receive services from Community Mental Health Services of Livingston County, your rights are protected by Michigan's Mental Health Code and other laws.

To ensure excellence in care:

We regularly ask those we serve whether or not they are satisfied with the care received.

We act within 30 days upon receiving that information.

We report both compliments and concerns to our Quality Improvement Steering Committee and to our Board.

At the Quality Improvement Program, we listen to you and take action to ensure your satisfaction. In addition, we're guided by national standards of excellence and use those standards to continually improve programs and enhance service.

We are dedicated to supporting and protecting your rights. When you receive our services, you have the right to a written Plan of Service, or treatment plan, which meets your individual needs. The process of creating this plan should involve you and be centered on your needs and desires.

You have the right:

to be treated with dignity and respect.

to be in a safe and clean treatment environment.

to be protected from abuse.

Once a treatment plan has been developed, you have the right:

to consent, or make your own decision about your treatment.

to have information about you and your treatment kept private and confidential, as required by law.

If a decision has been made that you disagree with, you may be able to file an appeal.